FAQ

How do you deliver?

We’ve got a few trusted options — most commonly Australia Post and DHL, depending on where you’re at and what works best for the delivery.

How can I exchange or return a product?

Start by shooting us an email at Concealedau@outlook.com with a quick rundown of the issue. We usually get back within 2–3 business days.

Is payment secure?

100%. All payments run through Shopify-approved methods — locked in tight for both security and peace of mind.

How can I track my order?

Once your order's out the door, you'll get an email with your tracking number. Can’t find it? Double-check your junk or spam folder — sometimes it ends up hiding there.